Cyber Essentials accreditation is a good place to start. But as we’ll explain, going beyond this and outsourcing security awareness training helps avoid security risks even better.

By addressing security risks that go beyond the basics provided by a Cyber Essentials certification, your clients will see that you are working hard to keep them secure beyond the most common threats.

Cyber Essentials is a government-supported scheme designed to defend against the most basic and prevalent threats organisations of all sizes face. These threats include:

  • phishing — tricking users into installing or executing a malicious application by disguising as a safe means of electronic communication
  • hacking — exploiting known vulnerabilities in Internet-connected devices, using widely available tools and techniques
  • password guessing — manual or automated attempts to log on from the Internet by guessing passwords

We should point out at this stage that the elements of phishing that Cyber Essentials addresses are those that take place after someone has already clicked on something that they shouldn’t have. This brings us to Security Awareness Training. If done correctly, Security Awareness Training embeds good behaviours in staff. This helps organisations and individuals avoid disclosing sensitive information by for example clicking a phishing link.

Outsourcing Security Awareness Training

So, as an IT Support organisation, why would you want to offer Security Awareness Training to your clients, and why should you consider outsourcing this part of your IT support business? In this blog post, we’ll go over seven reasons for doing this.

#1 Go the extra mile for your clients

By addressing security risks that go beyond the basics provided by a Cyber Essentials certification, your clients will see that you are working hard to keep them secure beyond the most common threats. This creates more trust and loyalty between your clients and your business. If you are interested in learning more about why Security Awareness is a great next step in helping to secure your clients after the basics covered by the Cyber Essentials programme, then look no further than the Government’s Ten Steps to Cyber Security guide. While five of these steps correspond with points covered in Cyber Essentials, the rest address the more complex realities of securing a business from cyber threats.

#2  Your clients are paying you to keep their systems available at all times

Anything you can do to reduce the likelihood of there being a service-interrupting incident is a good thing.

#3 Good technology can only go so far

And for the most part it can only deal with known threats. You should train people to possess better, safer behaviours. Clients benefit from the technical defences you have in place as they can catch the majority of threats. But with good behaviours you lessen the likelihood they are tested by a new, complex threat.

#4 Specialised expertise

By outsourcing the delivery of Security Awareness Training to an organisation whose sole focus is providing this type of training, you can ensure that you are supplying your customers with the highest quality and most up-to-date guidance out there.

#5 Benefits of scale

Think about this for a second: if you have 50 clients, you will have 50 opportunities at any time to learn about the cyber security issues that your clients could face. This may sound like a lot, but compare that to an organisation serving hundreds or thousands of clients. You can see where we’re going with this. By partnering with a Security Awareness company, you leverage their reach as well as your own. Additionally, you gain the ability to improve your service based on more high quality input.

#6 Cost effectiveness

What would the cost to you be of creating a Security Awareness platform to deliver training? One that includes good delivery mechanisms, tracking and reporting. Don’t forget about great content! Compare this with an outsourced solution for Security Awareness training? Investing in systems and processes can build you a capability. But it only forms part of your business. Your money is better spent by making use of a service set up by specialised experts, and ready to go.

#7 Service

Finally, and this is a big one. Invest your resources in providing great overall service to your client, not becoming a Cyber Security company. We don’t need to tell you about the link between service and profitability. So, by continuing to focus on your client’s needs in all of the areas of IT support while outsourcing Security Awareness Training, you keep your existing clients happy by offering the same wide-ranging expertise they’ve come to expect from you. You can also focus on enticing new prospects to contact you by offering highly specialised security training.

Do you agree with our points? Call us on 03333052981 or email support@advanced-engagement.com to discover how, through you, we can deliver great solutions and service specially branded for your business.